The Challenge
HIVE Coliv is a built-to-rent real estate development and management company founded in 2019 that focuses exclusively on co-living communities, an innovative coliving concept and a first for Dubai. Its flagship residence, HIVE JVC, was developed in partnership with A.R.M Holding at a cost of $20 million and consists of 131 apartments. Shared amenities were central to the offer, but the systems behind them were not keeping up.
Haphazard booking of facilities. Before engaging Brahmastra Labs, HIVE Coliv was facing a major challenge with respect to bookings of shared amenities, as tenants were able to book facilities despite them being unavailable due to being under maintenance or already booked by another tenant.
No automated payments for booking facilities. The previous accounting software HIVE was using lacked an option for automating payment collection, leading to further complications in managing transactions efficiently, as the manual payments made it a struggle for the staff to keep track of the transactions. Additionally, tenants would often book facilities without making prior payments.
Difficulty in checking and approving bookings. Their previous system required the HIVE Coliv team to log in and out of the web version of the dashboard to check tasks and approve or reject bookings, causing delayed approvals, unnecessary hassle and time consumption for the team.
Our Approach
Brahmastra Labs addressed each of those gaps in the same platform, so booking, payment and approval stopped being three disconnected processes.
Facility Booking feature with availability tracking. The team offered a Facility Booking feature that helped HIVE through white labeled apps, through which tenants could book facilities only when they are available and not under maintenance, avoiding any confusion.
Automated payment collection with Xero integration. An integration with Xero automated the collection of payments under facility booking. The payment automation provided ease in transactions to both the staff and the tenants, and the system auto-cancels a booking if payment isn't processed within 5 minutes of booking, freeing up the amenities to be used by other tenants and avoiding loss of revenue.
Business App for mobile approvals. The platform's Business App proved to be the perfect solution to the approval bottleneck: the HIVE Coliv team can now update tasks and approve or reject bookings on their phones, boosting productivity and eliminating technical barriers.
The Results
23 facilities are now managed through the platform, with availability, payment and approval handled in one flow. More than 34,000 bookings have been handled since launch, and payment collection for facility bookings is 100% automated.
