The Challenge
GoSpaze serves property owners, landlords, builders, and investors from Bangalore, managing a portfolio of 1,200+ units and more than 500,000 sqft of real estate. Across that portfolio, day-to-day operations were still being run by hand.
Manual invoicing. Being a multi-family operator, GoSpaze had to coordinate with hundreds of tenants and owners to collect payments. There was no system in place to help them streamline payment collection.
No way for maintenance ticket tracking. Following up on maintenance tickets and tracking resolutions manually posed challenges. Moreover, there was no proper channel to communicate and coordinate with technicians, leading to inevitable delays in resolution.
Lease renewal management. Tracking lease renewals for a considerable number of units annually was a laborious task.
Our Approach
Brahmastra Labs replaced each manual process with an automated one inside a single platform.
Automated invoicing system. With automated invoicing in place, the GoSpaze team was able to streamline invoice generation and the rent collection process. More than 80,000 invoices have been created using the accounting module since 2017.
Ticketing platform for maintenance. The ticketing platform facilitated seamless tracking of maintenance tickets through an intuitive dashboard. This helped streamline communication and promised sound resolution processes.
Automated lease renewal process. The team also automated the lease renewal process, sending timely notices to tenants and ensuring a hassle-free renewal workflow. Integrating a payment gateway in the GoSpaze app further streamlined rent collection, making it convenient for tenants as well.
The Results
Bulk invoicing and payment automation saved GoSpaze 800 business hours, with more than 80,000 invoices created through the accounting module since 2017. The maintenance ticketing platform has carried 7,000+ tickets raised and tracked through to resolution, and 350+ leases are now managed automatically through the renewal workflow.
