The Challenge
Slippage. Buzzworks faced issues wherein clients who booked meeting rooms for a particular time duration would use the room for longer. This led to unrealised revenue losses and barring of meeting rooms for other paid bookings.
Manual visitor management. Visitor entry and exit management for Buzzworks was done manually with a pen and paper system. This led to inefficient manpower usage, and long waiting times at the reception leading to poor visitor experience.
Our Approach
Facility booking system with time slot tracking. Brahmastra Labs built a facility booking system for Buzzworks in a way that enabled its clients to book meeting rooms for a certain time slot. Buzzworks could now track meeting room bookings without any time slippage, and open bookings for more slots because of reduced slippage.
Digital visitor management with guest codes. Upon implementation of the team's systems, clients of Buzzworks could invite visitors with a guest code on the app and web portal. When these visitors were at the property, they could easily key in their invite code and walk into the premise without any interruptions.
The Results
Meeting room bookings now run without slippage, freeing 50 hours each month that had previously been lost to overruns and reopening those slots for paid bookings. Average visitor check-in time fell from 3 minutes to 30 seconds once guest codes replaced the pen and paper register. The systems run across all 4 Buzzworks locations in India.
