The Challenge
Lack of visitor identification. Boston Living had an influx of visitors including guests, domestic help, staff, vendors and delivery personnel and the lack of identification of the visitors entering posed a security risk to the tenants.
Inability to track visitors in real time. With over 1,000 monthly visitors entering their properties every month and no systematic monitoring of check-ins/check-outs, it was hard to keep track of visitors who have entered, exited, still on the property.
No penalty for overstaying. With the manual log-books maintained by Boston Living, it wasn't possible to monitor the timings of every check-in and check-out to penalize the visitors who overstayed.
Inefficient physical logbooks. Before the engagement, Boston Living was maintaining physical log books which was proving very inefficient as a single visitor entry process took as long as 6 minutes, and it took way longer to find records, proving to be an inconvenience to the visitors as well as tenants.
Deployment of human resources. To maintain physical logbooks for visitor check-in/check-outs 3 security personnel had to be retained just for that single purpose which otherwise could've been deployed for other productive tasks for the business. Additionally, the process was not immune to the risk of human errors.
Our Approach
Security app for visitor identification. Brahmastra Labs' Security App provided identification of the visitor, who they're visiting and the purpose of the visit, which helped ensure a high level of security for its tenants.
Real-time visitor tracking module. With the Visitor Management module, the Boston Living staff could monitor in real-time which visitors were still on its campus and who had already left, at any point in time.
Overstay monitoring and monetization. With unprecedented visibility into who's using the space, the Boston Living team were able to identify close to 35 guests who overstayed within the first 30 days of deployment and were able to monetize this by charging a fee to the tenants for this.
Digital visitor management module. The visitor management module decreased the average check-in time from 6 minutes to 1 minute, providing a seamless visitor experience.
Automated visitor management system. With the system in place, Boston Living was able to reduce the security personnel from 3 to 2 and redeploy their resources towards other tasks which in turn increased overall productivity. Moreover, the easy user experience and automated records left little to no room for error or uncertainty.
The Results
Visitor handling at Boston Living moved off paper and onto a digital record. 100% of tenants are now authenticated before entry, and 700+ visitors are authenticated every month. The average check-in process is 83% faster, down from 6 minutes to 1 minute. Overstay visibility surfaced close to 35 guests in the first 30 days of deployment and now converts into 200+ room nights billed per month, while gate staffing fell from 3 security personnel to 2, a 33% reduction in the cost of security personnel.
