The Challenge
Aurum Facilities Management is a leading facility management company, overseeing a multi-use property comprising a commercial IT park, residential buildings, and upcoming retail spaces within a 30-acre campus. Located in Mumbai, Aurum believes in creating good experiences for clients who use their facility.
Cumbersome amenity booking process for tenants. The primary challenge faced by Aurum Q Parc was managing sport grounds, amphitheaters, executive lounges, gyms spread across its extensive campus. With 24/7 facility operations, there was a gap in communication between tenants and the facility team.
No way for maintenance ticket tracking. Creating and following up on maintenance tickets and tracking resolutions manually posed challenges for property managers as well as tenants.
Visitor management. The existing logbook system posed challenges to customers and made it difficult to address tenant concerns. Aurum Q Parc needed a solution to track the work done and ensure the quality of work done.
Our Approach
Facility booking module. The Brahmastra Labs facility booking module ensured that Aurum Q Parc's facility management processes were digitized. Tenants could book amenities through the tenant portal and tenant app, and teams could approve requests, take payments and communicate all this information seamlessly using just one system.
Ticketing platform. The Brahmastra Labs platform facilitated tenants and operators to create and track tickets. The on-ground team found it very easy to address the ticket and ensure fast resolutions.
Checklist module for visitor management. The system converted Aurum's operations from manual to digital. The checklist module provided a solution, enabling the ground team to record their job activities in a more efficient and organized manner. The management team could also get a sense of the work done, time taken, and open requests based on information in the dashboard.
The Results
The campus now handles 1,000+ bookings per month through the platform, maintenance tickets are closed in an average resolution time of 4 hours, and 6,000+ visitors are tracked and logged every month.
